how to troubleshoot fix alexa multi room music

How To Troubleshoot Alexa Multi Room Music on Amazon Echo

In How Tos, Reviews by Tim Brennan36 Comments

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In this article, I will show you how to troubleshoot Alexa multi-room music and provide an illustrated, step-by-step guide [with screen shots] to fix the most common problem. That is, one or more devices in your configuration stops playing music in the group.

Bummer.

But let’s get the band back together, and get this resolved for you ASAP!

After I share the secret sauce to resolve your Alexa multi-room music issues, I give you a link over to my big list of multi room music commands so you can get the most out of Alexa across all of your speakers.

Alexa Multi Room Music Not Working?

Are you having a hard time getting your Alexa multi-room music setup to play nice? Has one or more of your Echo devices suddenly left the beautiful music configuration that you worked hard to set up a while ago?

This was the exact case for me.

However, getting to the bottom of a fix was super painful. The one article I found on how to fix Alexa multi-room music was super lame and the fix didn’t work. It basically said to unplug all your devices and your modem and then plug them back in. Ouch. So, I set out to fix the problem on my own, and after more than two hours of troubleshooting, I got to the bottom of it.

In short, you need to make sure that ALL of the devices in your Alexa multi-room music configuration are on the SAME EXACT NETWORK.  Check your Wi-Fi Network Settings in the Alexa app for each device you want in the group.

What follows is an illustrated guide with screenshots to help you do this step-by-step.


How to Troubleshoot Alexa Multi Room Music – Step by Step

Before you begin, make sure to update to the latest version of the Alexa app. This is an important step. Mine was at least two versions behind, and I ran into problems with updating my Wi-Fi settings because of this.

Ensure Alexa Multi Room Music Devices Are On the Same Network

Step1From your smartphone or tablet, open the Alexa app. 

 

Step2Click on the little “hamburger” button in the top-left corner of the Alexa app.

troubleshoot alexa multiroom music

It doesn’t really look like a hamburger 🍔, but that’s what it’s called.

Step3Tap the Settings tab.

Prevent Amazon Employees from Listening - Amazon Alexa App

Step4Tap the Device Settings tab.

troubleshoot multi room music

Step5Check to make sure all of the devices in your multi-room music configuration say ‘Online’ underneath them. If any device you want in the group is Offline, click on it and follow the prompts to reconnect.

Note: THIS IS MORE THAN LIKELY NOT YOUR PROBLEM AT ALL, CONTINUE ON.

how to troubleshoot alexa multi room music

In my multi-group group, I want my devices named Alexa, Computer, and Echo. So I’m good in that they are all online and working.  BUT My problem is that my “Alexa” device is no longer part of my music group, so I am only getting two speakers to play, not all three ☹.

Step6Next review the network settings for EACH device in your multiroom music set up.

multiroom music fix

Click on the icon for each device in your Alexa multi room music group. In my example, I will review settings for Alexa, Computer, and Echo.

Step7On the Device Settings screen, under Wi-Fi Network, check out Wi-Fi Network for each device. ALL OF THE DEVICES NEED TO BE ON THE SAME WIFI NETWORK. 

In the example below, my Alexa device is currently assigned to the home_6782 network.  This network is an open network that actually belongs to my neighbor!  My other two devices are already on my own home network, Kun_Lun2.   You need to look very carefully at your network names because you might have a similar-looking name for your internal 4G and 5G network. Again, all your Alexa multi-room music devices all need to be on the same network.

To fix, this we need to get Alexa back on the same network as the other two devices.

Step8Click Change beside the network name. Alexa will enter Setup mode.

change alaxa multi room music network

Step9Click Continue and follow the on-screen instructions to reconnect your Alexa device to the same network as the others.

change alexa multi room music network

In my case, the right network is Kun Lun 2 so I select Kun Lun2 and follow the prompts.

select alexa multi room music network

Once your device is back on the right network, you may need to reattach it to the Alexa multi room music group.

Add The Alexa Device Back to the Multi Room Music Group

Step1In the Alexa app, click the Device button on the bottom right.

alexa multi room music devcies

Step2On the Devices screen SCROLL ALL THE WAY to the bottom to where it says Speaker Groups. Click the group you want to fix. (You most likely just have just one group here.)

Step3Now, you just need to reenable the device that dropped off. In my case, this is Alexa. As you can see, she is unchecked.

Step4Click to enable the device to have it rejoin the group and then click Save.

alexa multi room music checked

It may take a minute or so to reconnect Echo with your multiroom music group.

alexa multi room music connectiing

“Alexa, play steel drum music on the <yourgroupname> group.”


If All Else Fails, Do This …

I recently tried to add a brand new Echo Show to my multi-room music configuration and even using the above troubleshooting steps I could not get it to work.

Worse, after adding the device, I couldn’t get multi-room music to play at all.  When I said Alexa, play Hall & Oats Everywhere I could no longer get any music to play on the everywhere group. Ugh!  After literally three of hours of trying to troubleshoot and fix the issue with my son, here are the steps I took to get it working again.

  1. Completely delete ALL your Multiroom Music groups in the Alexa app.
  2. Delete the Alexa app from your phone.
  3. Unplug ALL of the Echos in your home and leave them unplugged (for now).
  4. Unplug your Wifi router completely and wait for a full 30 seconds.
  5. Restart the router (plug it back in and power it on if needed).
  6. Wait for a full five minutes for your Wifi network to come back up. Confirm wifi connectivity using your phone.
  7. Download and reinstall the Alexa app.
  8. Plug your Echos back in, wait for them to power all the way on, and confirm they are all connected to the same exact network (see above).
  9. Create a new multiroom music group (e.g., Everywhere).
  10. Add your devices to the new group.
  11. Say, Alexa play Hall and Oats Everywhere.

That’s it! This worked like a charm for me. Jam on friends!

If it did or didn’t work, would you please leave me a quick comment below and let me know? (“Worked” or “Didn’t Work” is fine.)

If this doesn’t work, I suggest also reviewing the FAQ below or contact Amazon. as you may have a faulty device.


Back Online? Check Out These Multi-Room Music Commands

OK! So now that you got the band back together, here is that link to my list of multi-room music commands.

You can access this soon-to-be-famous post at the link below:

👉 19 Rockin Alexa Multi Room Music Commands [2020 Essentials List]


FAQs

This isn’t my problem, do you have additional troubleshooting tips?

Did you check all of the obvious things:

  • Is your device plugged in, and turned on?
  • Are you able to communicate with it using voice commands?
  • Is it on the same network as the other devices as per above Steps?
  • Is there a checkmark next to it in your multiroom music configuration as per above?
  • Does your Echo speaker support multi-room music? Here are the supported ones:
    • Amazon Echo (1st & 2nd Generation)
    • Amazon Echo Dot (1st & 2nd Generation)
    • Echo Spot
    • Echo Show
    • Echo Plus

If you are still having issues, leave a comment below describing your issue, and we will get back to you within one day.

So this article is for troubleshooting an existing Alexa multi room music implementation, right? How do I set up multi-room music in the first place?

We’ll address this in a future post. Amazon has some simple instructions here.

You can also check out Craig’s Tech Talk video if you want a live demo step by step.

Nice job with the video, man.

Why does this happen? How do some of my Echo devices wind up on the wrong network?

A lot of Wi-Fi services now offer both 5g and 4g band networks when you purchase the service.  This means that for most, you have at least two networks that you can join. In the event of a power blip or any network interruption, you might get thrown off your current network. When Alexa reconnects, she can sometimes connect to the wrong one.


How to Troubleshoot Alexa Multi-Room Music: Was This Helpful?

Did this article solve your problem? Were you able to successfully fix Alexa Multi-Room Music?

If so, would you mind leaving a quick comment below?  I would love to get your feedback.

If not, or if you are having a different issue, would you also leave a comment?  We will do our best to solve it and either include the fix here or in another post.

Also, if you found this article helpful, maybe it could help someone else.  Would you mind sharing it by pinning the below pin to Pinterest or via the social media buttons at the top of this page?

How To fix alexa multiroom music not working

Thank you for your support🙏.


You Might Also Like

If you enjoyed reading this, you might also like some of my other articles on the Echo and Alexa.  I’ll list a few of them below.

19 Rockin Alexa Multi-Room Music Commands [Essentials List]

What is the Best Alexa Speaker for Music?

How to Move with Alexa [5 Easy Steps with Video]

The Year of Alexa! 7 Awesome Amazon Echo Device Gifts To Give n Get 

Amazon Echo Show Stands: 11 Best Stands to Elevate & Swivel Alexa 

Can I Change Alexa’s Name and Voice to Jarvis, Darth, Cardi, Morgan or Snoop?

Is Amazon Alexa Free to Use? [What She Won’t Tell You]


About the Author

Tim BrennanTim Brennan, Technical Writer & Blogger

Tim Brennan [a.k.a. "Tec Timmy"] is a senior technical writer with over 20 years of experience writing for companies and organizations in and around Greater Boston, including GE and MIT. In addition to actively writing for this smart home blog, Tim is also a regular contributor over at UniversalRemoteReviews.com. Tim holds a BA in Journalism from Northeastern University. Brennan is a father to two sons, an active blogger, a Star Wars nut, and loves a good taco🌮. There is a strong chance he is developing a crush on Amazon Alexa. You can learn more about Tim here.

Comments

  1. I have a Group set up with 2 echo plus’s and 1 first gen echo. My issue seems to be with the 1st gen echo. The group works sometimes others it doesn’t. The issue is that when I start music on the group (via Spotify) it will not play on the 1st gen echo but it plays on the echo plus’s. Not always but seems to have these issues weekly. I can play music no issue when I don’t play on the group. Also when this happens and it’s playing in other devices, music will just stop after a song or so. Devices are all online. Connected to same network. I have deregistered and reregistered. Deleted app. Deleted group. Haven’t unplugged router yet though. But don’t think that would help here. Next fix I thought of doing a hard reset on the 1st gen echo. I’m currently connected on my mesh network (Luma) but don’t think that’s the issue either. Please help. This is getting frustrating and I am all invested in alexa.

  2. Thanks Timmy!!! I just realized that my devices somehow got setup to my 5G extender. When I originally set them up I did choose all the same network. So I just unplugged my extender as I don’t really need it anyway. I just noticed that when I’m playing multiroom music that if I try to like a song I can’t do it with a voice command because Alexa tells me nothing is playing. This was happening before too and I hoped this would fix that problem…sadly, no. Also I can’t do it via the Alexa app either. Not sure what else I could be doing wrong. Any direction is greatly appreciated. Thanks!

    1. Author

      Glad my troubleshooting steps helped, AJ! Your comment about “liking” songs is interesting. I am able to give an “Alexa thumbs up” and “Alexa thumbs down” or say “Alexa, I like this” on Pandora. Which multi-room music service are you using? I’ll bet that functionality is going to vary depending on the service. Actually, I was just able to confirm I get the same thing as you when using Amazon Music. I can like and unlike songs when a song is playing on a single device but not when MRM is playing. This is probably a bug. I’m going to play around some more and see if I can come up with a workaround. If so, I will share here.

      Cheers,
      Tim Brennan

  3. Thanks. Worked like a charm. New Wifi router. All I needed to do was delete the EVERYWHERE GROUP, double check to ensure each echo was on the same router (one was not) and then recreate the EVERYWHERE GROUP, add the devices and it worked. Also, since my devices had been off for a month from the old router that died, I asked Alexa for each Echo device: Alexa, Check for Software updates.” Thanks for the help!

    1. Author

      Hey Christopher, Thanks for writing in. So glad this has worked for you and others. Yes, I just moved and had to do the same thing with the new router I’m on – deleting the group and starting over is the surefire to go. Good idea on checking for software updates. For the Echo Show, you have to go into settings on the touchscreen, which is a pain. Other newer generation devices support the voice command.

      Cheers,
      Tim Brennan

  4. I have two echo dots and I’m trying to use multi room play and there is no sound. They are all connected to the same network and online. They play music individually but will not play at the same time.

    1. Author

      Hello Shreya,

      Try this:
      1. Completely delete all your multiroom music groups in the Alexa app.
      2. Unplug all of your Echos and leave them unplugged.
      3. Unplug your Wifi router completely and wait for 30 seconds.
      4. Restart the router (plug it back in and power on if needed).
      5. Wait for a full five minutes for your Wifi network to come back up.
      6. Plug your Echos back in and confirm they are all connected your network.
      7. Create a new multiroom music group (e.g., Everywhere).
      8. Add your devices to the group.

      It should work now! 🙂 Hope you will write me back to let me know.

      Best,
      Tim Brennan

  5. My problem is very different. I have 4 3rd Gen Dots configured on my office wi-fi. All are working stand-alone, but I cannot create a multi-room group. I have one group configured (at home), so I know the steps.

    When I create new multi-room group, I see all the dots as online. I click any one of them, and all the other dots are greyed out. If I click any of the ones located at my home, the remaining ones at home stay available, so I can set them up, just not the ones in my office.

    They are all set up on the exact same wi-fi server, using the same configuration process. One is about a year old, three are brand new.

    Ideas?

    1. Author

      Hello Amber, It could that your office network has security controls in place that are preventing multi-room music from working properly. Have you tried contacting your IT department at your company for advice? It’s hard to know what controls are in place on your interoffice network. They almost definitely have a firewall that could be causing problems. You can try asking them to add the wireless MAC address for each Alexa device to the network. You may be able to get some additional ideas here: https://www.onesmartcrib.com/connect-alexa-college-dorm-wifi/. I hope you will write us back and let us know how you make out!

      Best,
      Tim Brennan

  6. I have 3 pair echos/subs (6 total echos) and 2 that are stand alone. One echo show a gen or two old that are on my Everywhere group. When I ask Alexea to play music everwhere she comes back and says “Sorry I am having trouble playing the music” over all the group speakers. I can play one at a time or pair at a time and no problem. The are on the right network and online.

    Tom

    1. Author

      Hi Tom,

      Are you trying to get three Echo Subs to play in conjunction? I don’t think that is supported by what I read recently. I think you can only get one Sub to play as part of a multi-room music configuration. There is more information over at Best Buy.com here. Hope this helps. Please write us back and let us know!
      Cheers,
      Tim Brennan

  7. Hi, thanks for your tips! However, my music will play on each individual speaker on their own but when I try to play “everywhere” it stops playing on all of them. I have 3. They are all on the same network and all checked and turned on. Please help, thank you!

    1. Author

      Hi Sara,

      You’re very welcome and so sorry for my delay in response. Are you sure you are asking Alexa to play on the name of the group? Default is everywhere, but you can change the name and if you did, it won’t work. Also, what Echo devices are you running? If you provide a bit more info, I think I can help you get this resolved. Email me at onesmartcrib@gmail.com if easier.

      Best,
      Tec Timmy

    2. For two years my EVERYWHERE group worked just fine. The past few months not at all. I have done all the basics listed above, I even removed and reset them all, then tried again. They play music fine on their own, but if I ask for EVERYWHERE nothing on any of them. Has there been any other progress or ideas? Not sure why it worked well for so long and now nothing seems to help.

      All will play BROADCAST/ANNOUNCE messages just fine, all drop in fine, make phone calls etc.

    1. Author

      Hey James, Thanks for writing in. Are all of the devices on the exact same network [5G vs 4G matters]? Which Echo devices are you using? If you can provide a bit more info. I should be able to help. Feel free to email onesmartcrib@gmail.com

  8. I have an echo show, echo dot (3rd gen) and an echo on a multi room music group. They have all worked great. I recently purchased an echo plus, and when adding it to the music group, I’ve encountered a number of issues. I’ve re registered the echo plus, I’ve made sure they are all on the same network, I’ve completely deleted and created the group all over, but ultimately the echo plus at best stays in the group for 1-2 requests and then does not play with the rest of the group. On it’s own it works fine from what I’ve seen. How can I get this echo plus to cooperate?

    1. Author

      Hey Aaron, I have a similar setup and have not experienced issues with the Echo Plus. What generation of the Plus are you using? Also, are you 100% sure it is on the same network? I also wonder – do you have the latest version of the Alexa app. I know the older versions of the Alexa app seem to be causing problems for others as well. If you haven’t already solved this and continue to experience problems, you can contact Amazon here.

  9. Do you all of your speakers have the latest software (firmware update). This is for the speakers themselves, not the app. You can try muting the devices overnight to force the updates. You can also try Deregistering and Reregistering your devices on Amazon.com here

    https://www.amazon.com/hz/mycd/myx#/home/devices/2

    Hope this helps! Please let us know how you make out.

    Thanks for writing in,
    Tec Timmy

  10. I have multiple echo dots (mainly 3rd gen, but 1 2nd gen), an echo spot, an echo show 5, and 3 Alexa’s (2nd gen). I have a speaker group set up called “everywhere”. When I ask Alexa to play on the Everywhere group, sometimes she will, and sometimes she won’t. When she does – often times it will play for about 10 or 15 minutes, then the speakers mute. I can tell it’s still playing, because words show up on the echo spot and show – but no sound – on any speaker. Then randomly they might start playing again. All speakers, and I’ve double & triple checked this, are on the same network.

  11. I have 4 echo dots – 3 are gen 2 and 1 is gen 3. When trying to set up Multi-Room Music group, only 2 are available (gen 2 and gen 3). All 4 dots are on the same network. They are all available when setting up a regular group. They are all on line. My sister tried creating a group on her app and the other 2 were available., but not my 2.

    Any ideas?

  12. I”m trying to connect the latest gen Echo Show and Dot to multi room speaker group. When I go to add them, they both show ONLINE and available. But when I click to select one, the other becomes DEVICE UNAVAILABLE, and vice versa each time. They are both on the same network and same account. Thoughts?

  13. I have an echo and two dots set up. Confirmed they are all on the same WiFi and they will play together, all 3 at once, but when I try to play just two of them together it has stopped working. I removed the group and traded but still nothing. Just the echo I requested from plays.

    1. Author

      Hi Kristen,
      So sorry for my delay. Which generation Echo Dots are you using? Can you confirm that you want to have a) and 3 device configuration and b) a device configuration? The reason I ask about the Dots is that customers have reported issues with getting 2nd-Gens to stay in the group. Are they both 3rd gen? Shoot me some more info and I will investigate.

      Cheers,
      Tec Timmy

  14. I have multiroom set up on my two echo dots and it works, but sometimes one echo mute itself (depending on which one I made the request from) for a brief period during songs. Could it be a possible bluetooth or network failure? The music doesn’t ever stop, but there’s definitely a noticeable pause in audio output occasionally and I’d really like it to stop. I’ve tried the above troubleshooting steps, but have seen no change.

    1. Author

      Hey Fredo, Yes network and/or Bluetooth issues are certainly possible, which these instructions would not address. Or perhaps a defective Echo device. Is it always the same device that this happens?

  15. I cant even set up a multi room music group it say that there are no compatible speakers. I have first gen echo and dot. Both are working online and on the same netqork

    1. Author

      Hi Mike,
      Sorry for the delay. Were you able to get this resolved? It might be that the 1st-gen dot isn’t supported. Are you sure it is first and not 2nd gen that you own? Dot is in 3rd gen now. If not, email me some screenshots of what you are seeing in the Alexa app, and I will help you troubleshoot – onesmartcrib@gmail.com.
      Cheers,
      Tec Timmy

  16. Why are some of my devices not showing up when I try to set up the multi-room speaker? They are in my house on the same network and registered to the same person.

    1. Author

      Hi Taren…..
      Sorry for the delay! So are the devices not showing up at all? I have not seen that. Can you send me a screenshot of what you are seeing and an explanation of what you are expecting to see? You can email me at onesmartcrib@gmail.com – if easier than uploading and posting one here.
      Cheers,
      Tec Timmy

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